FAQ & Guidelines

Everything you need to know about our services, policies, and Jamaica Customs.

Important Company Details

  • Referral Bonus: Get a 5% discount on your next pickup with each successful referral.
  • Community Worker Discount: 3% discount for Students, Police Officers, Teachers, Hotel Workers, Call Center Workers and South Manchester Taxi Operators.
  • Storage Fees: Each package incurs a cost of $100 JMD daily if not picked up after 1 week of notification.
  • Collection: All packages must be collected at once.
  • After-Hours/Sundays: Call us at least 2 hrs before closing to arrange after-hours or Sunday pickup (additional cost applies).
  • Third-Party Pickup: If someone is collecting on your behalf, email us a copy of your invoice, the bearer's first and last name, and your telephone number. The bearer must present ID and invoice copy.

Jamaica Customs Guidelines

Banned Items

  • Firearms, Ammunition & Explosives
  • Illicit Drugs & Narcotics
  • Counterfeit Currency & Goods
  • Pornographic Material
  • Specific Animal Parts (e.g. ivory)

Require License/Permit

  • Meats, Plants & Seeds
  • Drones (specific types)
  • Pharmaceuticals & Chemicals
  • Two-way Radios / Radars
  • Motor Vehicles & Parts

Shopper Tips

Invoices must accurately reflect the price paid. Consolidate small items when possible. Items valued over $100 USD (FOB) may be subject to customs duties and taxes.