FAQ & Guidelines
Everything you need to know about our services, policies, and Jamaica Customs.
Important Company Details
- Referral Bonus: Get a 5% discount on your next pickup with each successful referral.
- Community Worker Discount: 3% discount for Students, Police Officers, Teachers, Hotel Workers, Call Center Workers and South Manchester Taxi Operators.
- Storage Fees: Each package incurs a cost of $100 JMD daily if not picked up after 1 week of notification.
- Collection: All packages must be collected at once.
- After-Hours/Sundays: Call us at least 2 hrs before closing to arrange after-hours or Sunday pickup (additional cost applies).
- Third-Party Pickup: If someone is collecting on your behalf, email us a copy of your invoice, the bearer's first and last name, and your telephone number. The bearer must present ID and invoice copy.
Jamaica Customs Guidelines
Banned Items
- Firearms, Ammunition & Explosives
- Illicit Drugs & Narcotics
- Counterfeit Currency & Goods
- Pornographic Material
- Specific Animal Parts (e.g. ivory)
Require License/Permit
- Meats, Plants & Seeds
- Drones (specific types)
- Pharmaceuticals & Chemicals
- Two-way Radios / Radars
- Motor Vehicles & Parts
Shopper Tips
Invoices must accurately reflect the price paid. Consolidate small items when possible. Items valued over $100 USD (FOB) may be subject to customs duties and taxes.